Reference

Legal access for your interboss account

interboss Legal sets out how we handle account access, identity checks, wallet activity and policy requests for Indonesia.

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interboss Legal access for your interboss account
POLICY HELP DESK

Where to ask about Legal terms

A clear contact route helps when a policy question affects your account or wallet status. We can direct you to the relevant Legal wording instead of asking you to search through unrelated lobby pages. Include your registered phone number, the subject of your request and any payment reference that helps us identify the event. For account matters, contact support before creating a second account, because duplicate details can make an access check harder to resolve.

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Account access

Ask us to clarify phone verification, account ownership checks or a location decision. Mention whether you are trying to reach slots, Live Roulette Prestige or the sportsbook so we can connect your question with the correct Legal condition.

Wallet status

Send the payment rail and reference when DANA, OVO, GoPay or QRIS activity does not match your account record. We can explain which receipt or account detail is needed for a status check.

Policy change

Use our support contact path to ask when a Legal wording change applies to you. State the clause or account action you are asking about, and keep the reply with your account records.

ACCOUNT SAFEGUARDS

How we handle Legal requests

We treat Legal requests as account matters, not as general lobby questions. Our process links your request to the registered account, checks the relevant activity and records the outcome so a later…

Personal details

We use the details attached to your account to confirm who is asking for a change. Before you request an update, make sure your registered phone number is reachable and that the name or contact detail you provide matches the account record.

Cookies and sessions

Cookies and session records help us keep your account path connected while you move from login to the lobby. You can clear browser data, but doing so may require another phone verification before account access continues.

Wallet evidence

For a payment question, keep the DANA, OVO, GoPay or QRIS receipt and reference available. We compare those details with the account record rather than treating a screenshot alone as proof of ownership.

Account security

We do not need your password to handle a Legal request. Use your own device where possible, sign out after a shared-device session and contact us if a phone verification prompt appears without your action.

Record retention

We retain account and support records for the period needed to administer policy, resolve disputes and meet applicable legal duties. A retention question should include your registered contact so we can identify the correct record.

Change requests

To request a correction, explain which account detail is wrong and what it should say. We may ask for phone verification or another ownership check before changing registration, wallet or access information.

Answers before you open an account

These Legal answers address the questions we hear before account creation, wallet use and policy contact. They explain what we check, how you can ask for a change and why access wording can differ by location. If your situation is not covered, send us your registered account detail and the specific clause or action you want us to clarify.

Our Legal material covers account registration, phone verification, access decisions, wallet records, support requests, cookies, security and policy changes. It also explains that access depends on local law, so the services shown to you can be affected by your location and the applicable wording.

Yes, we may require clear phone verification before account access and before certain account changes. Keep the registered number available when you open your account or contact support. If a verification request does not match your action, stop and ask us to check the account.

DANA and QRIS are local payment rails shown for supported account activity. Your wallet status and receipt may be checked against the registered account before a request is completed. Availability still depends on local law and the payment options displayed in your account.

We use account details, session records and support messages to provide access, check ownership, resolve wallet questions and administer policy. We do not need your password for a Legal request. Ask us to clarify a record, correction or retention question through the account support path.

Yes. Tell us which detail is incorrect and provide the requested replacement through support. We may ask for phone verification or another ownership check before making a change. This protects the account record and helps prevent an unrelated person from changing your access details.

When location or eligibility affects a service, access is available where local law permits. We may limit or decline an account action when the applicable rule requires it. Contact support with your registered details if you need the reason for a particular access decision explained.

Use the support contact route and identify the Legal clause, account action or date you are asking about. Include your registered phone number, but never send your password. We can explain the current wording, when it applies and what account step is needed next.

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